Skip to main content
Community Member
August 28, 2026
Solved

got a upgrade from your and orederd it will i be able to chnage to the delivery adress

  • August 28, 2026
  • 1 reply
  • 14 views

Hi, I’ve ordered a new phone from Your will I be able to change the delivery address? As probs wont be at home

    Best answer by Gemma M

    Hi ​@Byron stanton,

     

    I'm sorry to hear about the issue with your delivery address.

     

    If the order has already been approved and processed, it may not be possible to change the delivery address. However, we'd recommend contacting our Customer Service Team as soon as possible to see whether the address can still be updated.

     

    If the address can't be changed, the team can advise whether the order can be cancelled so that you can place a new order using the correct delivery address.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 2, 2026

    Hi ​@Byron stanton,

     

    I'm sorry to hear about the issue with your delivery address.

     

    If the order has already been approved and processed, it may not be possible to change the delivery address. However, we'd recommend contacting our Customer Service Team as soon as possible to see whether the address can still be updated.

     

    If the address can't be changed, the team can advise whether the order can be cancelled so that you can place a new order using the correct delivery address.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.