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got new iPhone - how to transfer eSIM?

  • April 11, 2026
  • 4 replies
  • 158 views
A
New Contributor

As above. Thanks

Best answer by Decembersangel72

Hi ​@AmyNaylor1986 

If you bought a new handset you need to request a new replacement esim in order to get this working.
 

To get a replacement eSIM, follow these steps:

  1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
  2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
  3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.   
     
When you request a new eSIM from iD Mobile (via app/website), you receive an email with a QR code within minutes to install a new digital profile. This instantly replaces your old SIM/eSIM, allowing you to activate service on a new device or replace a lost one, taking roughly an hour to become fully active. 
 
Key Details About Requesting an iD Mobile eSIM:
  • Process: Log in to the iD Mobile app or My Account Online, go to "Plan," and choose "Request a replacement SIM or eSIM".
  • The Email: You will receive a QR code in your email, which you scan on your phone while connected to Wi-Fi to start the download.
  • Activation: The download takes about an hour, after which the new eSIM is active.
  • Old eSIM/SIM: The old SIM/eSIM will stop working as soon as the new one is activated.
  • Important Advice: Do not delete your old eSIM before the new one is ready, as you may need to receive an OTP (One-Time Password) text.


If you need any further help then please contact the Live Chat:-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.


Good luck x

    4 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@AmyNaylor1986 

    If you bought a new handset you need to request a new replacement esim in order to get this working.
     

    To get a replacement eSIM, follow these steps:

    1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
    2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
    3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.   
       
    When you request a new eSIM from iD Mobile (via app/website), you receive an email with a QR code within minutes to install a new digital profile. This instantly replaces your old SIM/eSIM, allowing you to activate service on a new device or replace a lost one, taking roughly an hour to become fully active. 
     
    Key Details About Requesting an iD Mobile eSIM:
    • Process: Log in to the iD Mobile app or My Account Online, go to "Plan," and choose "Request a replacement SIM or eSIM".
    • The Email: You will receive a QR code in your email, which you scan on your phone while connected to Wi-Fi to start the download.
    • Activation: The download takes about an hour, after which the new eSIM is active.
    • Old eSIM/SIM: The old SIM/eSIM will stop working as soon as the new one is activated.
    • Important Advice: Do not delete your old eSIM before the new one is ready, as you may need to receive an OTP (One-Time Password) text.


    If you need any further help then please contact the Live Chat:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.


    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • April 13, 2026

    Hi ​@AmyNaylor1986,

    Please confirm if the steps provided above has worked for you in requesting the esim?

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • AmyNaylor1986
    • Author
    • New Contributor
    • April 13, 2026

    Thank you! Sorted 😁

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • April 15, 2026

    Hi ​@AmyNaylor1986,

    Thank you for confirming that this is now resolved, please get in touch with us if you need any further assistance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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