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Community Member
May 10, 2026
Question

green line on phone will warranty cover this

  • May 10, 2026
  • 1 reply
  • 13 views

Hiya,

I have a green line down my phone screen, this randomly appeared, I'd say iv had my phone over a year. Would I still be in warranty to have this repaired?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@Joanne.x

     

    Sorry to hear you’ve got a green line appearing on your screen I understand how frustrating that can be.

     

    If your handset is outside the returns window, we’re unable to confirm warranty eligibility from here. In this case, you would need to take the device into a Currys store for an assessment. Their in-store technicians will inspect the handset and advise you on the next steps, including whether it can be repaired under warranty or what other options are available.

     

    Once assessed, they’ll be able to guide you on the most appropriate way forward.

     

    Owethu