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Community Member
HVurlan
Community Member
Apr 17, 2026 2:22 PM UTC
Question

had to factory reset phone now cant redownload my esim

Hi,  I had to factory reset my phone.  I now need to download my eSIM again but the original QR code won’t work.  Do I need a new one or how do I relink the sim to my phone?  Thasnk

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Apr 17, 2026 4:31 PM UTC

    Hi ​@HVurlan .

     

    Thanks for your post.

     

    As the original eSIM QR code can only be used once, you’ll need to get a new one issued. Please contact us directly via Live Chat https://www.idmobile.co.uk/live-chat so we can look into this for you and generate a new eSIM.

     

    Alternatively, if you prefer, you can pick up a replacement physical SIM free of charge from your nearest Currys store.

     

    We’ll be happy to help get you reconnected as quickly as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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