had to factory reset phone now cant redownload my esim

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Hi, I had to factory reset my phone. I now need to download my eSIM again but the original QR code won’t work. Do I need a new one or how do I relink the sim to my phone? Thasnk

M

Marquerita T

iD Mobile Employee

Hi @HVurlan .

Thanks for your post.

As the original eSIM QR code can only be used once, you’ll need to get a new one issued. Please contact us directly via Live Chat https://www.idmobile.co.uk/live-chat so we can look into this for you and generate a new eSIM.

Alternatively, if you prefer, you can pick up a replacement physical SIM free of charge from your nearest Currys store.

We’ll be happy to help get you reconnected as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

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