Hi ​@Satnam.

I’m sorry to hear you’ve been experiencing issues receiving calls since joining iD Mobile. I under how frustrating this must be.

To help resolve this, please try the following network reset steps depending on your device:

For iPhone:
Go to Settings
Tap Phone
Tap My Number
Delete the old number and re-enter your mobile number
Tap Save
Go back to Settings > Messages and turn iMessage OFF
Go to Settings > General > Transfer or Reset iPhone
Tap Reset > Reset Network Settings
Once your phone restarts, go back to Settings > Messages and turn iMessage back ON
Allow a few minutes for your SIM to re-register

For Android:
Go to Settings
Tap General Management
Tap Reset
Select Reset Network Settings
Restart your device once completed

Once done, please test again and let us know if you’re still experiencing the same issue so we can investigate further for you.

~Marquerita

​@Marquerita T 

Hey I just tried the steps and the person who called me told me that it goes straight to voicemail and doesn’t even ring.

I got an iPhone 

Hi ​@Satnam 

Could you please check if the number displayed on your phone is your correct number, and not the temporary number you may have received?

I’d kindly ask you to go through the steps below:

To update your number:

Go to Settings
Tap Phone
Select My Number
Enter your correct number, using +44 instead of the first 0

To check your iMessage settings:

Go to Settings
Tap Messages
Ensure iMessage is turned on
Tap Send & Receive
Confirm that your correct number is selected

Alternatively, you can check via your Apple ID settings:

Go to Settings, then tap [your name]
Tap Sign-In & Security
Select your primary phone number to make changes
To remove a number, tap Remove from Account
You can also choose Add New Primary Phone or Email if needed

After trying the above steps, see if you can make and receive calls.

Michael Z

​@Michael Z 

Hi, everything is fine in setting. I met up with my friend and we tried calling right next to each other and somehow the call came through. However when he got back home the same problem happened. I don’t know if this is some signal issue or whatever but I never had it with my previous providers and I would really like the stick with ID mobile but this is getting frustrating 

Hi ​@Satnam, 

I’m really sorry to hear you’re missing calls since joining iD Mobile I understand how important it is to stay connected.

Let’s run through some troubleshooting steps that often resolve this:

1. Toggle Airplane mode
Turn Airplane mode on for 30 seconds, then off again. This refreshes your connection to the network.

2. Restart your phone
A quick restart can help your device reconnect properly.

3. Check signal & network mode

• Make sure you have signal bars showing
• Try switching between 4G/5G and 3G (if available) in your network settings

4. Check Do Not Disturb / Focus mode
Ensure this is turned off, as it can silence incoming calls.

5. Check blocked numbers
Make sure the numbers you’re missing calls from aren’t accidentally blocked.

6. Call forwarding & diverts
Check that call forwarding or divert settings aren’t turned on.

7. WiFi Calling
If enabled, try turning WiFi Calling off and back on (or off completely to test).

8. Software updates
Make sure your phone is running the latest software version.

9. Reset network settings
This can resolve deeper connection issues (note: it will remove saved WiFi passwords).

10. SIM check
If possible, try your SIM in another phone to see if the issue continues.

If you’re still unable to receive calls after trying all of the above, we’ll need to raise this with our technical team for further investigation.

Owethu