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Community Member
Carlos_ID
Community Member
October 6, 2025
Question

Has anyone had issues when making calls where you get a message saying "This number is not recognised, please try again" ? Has anyone else experienced the same issues?

Has anyone had issues when making calls where you get a message saying "This number is not recognised, please try again" ? I have had this a few times and its affecting more of the numbers I normally call.

It works fine calling the same numbers on whatsapp or from another phone. Does anyone know of any solutions or is or has experienced the same issues?

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    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 7, 2025

    Hey there ​@Carlos_ID, sorry to hear that. What phone do you have and what’s the full postcode?

     

    Also, which phone numbers are you having issues with, is it business numbers/landlines or mobile numbers?

     

    Thanks,

    Tyler

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