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Community Member
Blake2019
Community Member
April 19, 2026
Question

Have a pac code to carry old number over how do I do it

Where do I input my pac code from old provider to carry number over 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 20, 2026

    Hi ​@Blake2019, 

     

    You can transfer your number to iD Mobile using your PAC code either during setup or after your SIM is active.

     

    To do it via the iD Mobile app:

    1. Open the iD Mobile app
    2. Go to Account / Plan
    3. Select Keep or transfer your number
    4. Choose PAC code
    5. Enter your PAC code and confirm the details

    Once submitted, your number transfer will usually complete within 1 working day.

     

    If you can’t see the option in your app or need help completing it, you can speak to our team via live chat here: https://www.idmobile.co.uk/live-chat?

     

    They’ll be able to process it for you directly if needed.

     

    Thanks.

     

    Owethu

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