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Community Member
August 24, 2026

hello i want to request the QR code again please

  • August 24, 2026
  • 1 reply
  • 10 views

Hello 

 

can I request the QR code again please 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 25, 2026

    Hi ​@Fazeracontecer2026

     

    Thank you for reaching out, and I'm sorry for any inconvenience you're experiencing with your eSIM.

     

    If you still have access to your iD Mobile app, you can request your eSIM QR code directly through the app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Account.
    4. Select SIM & Device.
    5. Choose Switch to eSIM.
    6. Follow the on-screen instructions to request and install your eSIM.
    7. Please make sure you're connected to Wi-Fi while completing the installation.

    Important: Please only submit the eSIM request once. Making multiple requests can cause issues with previous eSIM requests or the activation process.

     

    If you're unable to access the app or the Switch to eSIM option isn't available, please contact us via Live Chat. Our team can complete the necessary security checks and assist you with requesting a replacement eSIM.

     

    We apologise again for the inconvenience and appreciate your patience.

     

    Owethu