Hi ​@Florin2005,

I’m sorry to hear that your mobile data isn’t working despite having an unlimited data plan.

Please try the following troubleshooting steps:

1. Restart your phone.
2. Turn Airplane Mode on for around 60 seconds, then switch it back off.
3. Make sure Mobile Data is enabled and that Wi-Fi is turned off while testing.
4. If your phone has more than one SIM/eSIM, ensure your iD Mobile SIM is selected for mobile data.
5. Check that Data Roaming is disabled if you're currently in the UK.
6. Try changing your preferred network mode to 4G/LTE and test the connection.
7. Turn Automatic Network Selection off, manually select iD Mobile/Three UK, then switch Automatic back on.
8. Perform a network settings reset:
   • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
   • Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network settings reset may remove saved Wi‑Fi networks and Bluetooth connections.

If your data is still not working after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Hello, I have tried all the troubleshooting steps you suggested, but my mobile data still doesn’t work. I checked the app to see why it wasn’t working, and it shows 0 data available. I have already paid twice: I paid £20 myself, and then you took another £16 from my bank account. I have an unlimited data plan, so I don’t understand why my data isn’t working. Could you please check my account, explain why I was charged twice, and fix my mobile data as soon as possible?