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Community Member
May 12, 2026
Question

HELP

  • May 12, 2026
  • 1 reply
  • 12 views

I can’t gain access to my ID mobile because it doesn’t send the text messages to my account. I can’t send text messages. I also can’t find the chat option  on here to contact customer services. How do I cancel or leave ? 

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 12, 2026

    Hi ​@OpalSacha,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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