Help accessing my account

2 replies
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I signed up for ID mobile E-SIM only. I have been sent 2 invoices now but am unable to access my account as I don't have my mobile number or have my account number. I've tried the chatbot but can't speak to a human as I can never get past needing to put in the details I don't have! I am stuck. I’ve checked my emails and I have the invoices i’ve been sent and a feedback email but I simply don’t have the email opening the account. I can see the last 4 numbers of my mobile number and my account in the emails but nothing more. Please someone help me. Its driving me insane!

M

Marquerita T

iD Mobile Employee

Hi @jonnieboy ,

That sounds incredibly frustrating. I’m sorry you’ve been stuck in that loop. We definitely don’t want you feeling locked out of your own account.

Please reach out to us via our social media channels (Facebook or Instagram), Live Chat; https://www.idmobile.co.uk/live-chat or by emailing socialqueries@idmobile.co.uk with the following:

Your full name

Postcode

The email address you used to sign up

Once we have that, we can help locate your account, confirm your mobile number, and get you access sorted, without you having to go round in circles with the chatbot.

~Marquerita

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Decembersangel72

Gold Contributor

Hi @jonnieboy

The quickest way to determine the number is to call/text another phone, using the SIM in question, and it will show up.

The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday).

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good Luck x

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