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Community Member
Steve69
Community Member
October 5, 2026

help advice

  • October 5, 2026
  • 1 reply
  • 6 views

Hello new customer here just got my new phone from you a couple of hours ago and wonder how I stand about exchanging it for another? I simply can’t get away with it , I find it way too complicated to use and wonder if I can return it and perhaps chose something I’m used to using without issues?

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 6, 2026

    Hi ​@Steve69 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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