Help! Got a new phone with ID but no phone number so cant call cudtomer service!

Im not registered on network so cant call anyone from my new phone.

Hi ​@Snowblind1 ,

Thanks for your message, and I’m really sorry you’re stuck without access. It sounds like your eSIM has not fully activated yet, which is why you’re not receiving the setup SMS and your number isn’t showing on the device.

Please try:

• Go to Settings → Mobile/Cellular → Add eSIM and check if a profile is already available
• Connect to WiFi, restart your phone, then try again
• Turn Airplane Mode ON for 30 seconds, then OFF
• Check your email for the eSIM QR code/instructions and try re-scanning it if available
• If still no service: Settings → General → Reset → Reset Network Settings
 

If this still doesn’t resolve the issue, we may need to reissue or manually activate your eSIM for you

We’re really sorry again for the inconvenience and will help get this sorted as quickly as possible.

Lamiya

Hi ​@Snowblind1.

That definitely sounds frustrating.  I’m sorry you are experiencing this.

If you’ve ordered an eSIM, the details are usually sent via email rather than text. Could you please check your inbox for the eSIM email, including your junk/spam folders, as it can sometimes land there?

If you’re still unable to locate it, please let us know and we can guide you on the next steps to get you up and running as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

Thx. I found a phone number in emails but it doesn't work. I have no service on my phone. When I logged into id it said it sent me a code to my phone but it never arrived.

Went to settings but there is no mobile option. 

Ok I went via connections to add esim but it told me to scan a QR code sent to me from id, I didn't get a QR code.

Ah I found the QR code & now have a working phone number! I was sent five different emails, phone number in one email, QR code in another email, account details in another email etc which made it difficult. Now to send them my PAC code... fingers crossed.

Thanks for your help.

Hi ​@Snowblind1 

Thank you for letting us know and we are sure that the number transfer will go smoothly. If you need any further assistance, please don't hesitate to reach out to us again.

Michael Z