Skip to main content
Active Contributor
April 23, 2026
Question

Help! Got a new phone with ID but no phone number so cant call cudtomer service!

  • April 23, 2026
  • 8 replies
  • 102 views

You cant make this up. Got a new phone with ID but no phone number. I ordered an e-sim. I didnt get a text from ID.  I cant call customer service as I dont have a phone number. Cant call from old phone as thats disconnected now. Cant log in to ID account as it wants a phone number which I dont have! What to do??

    8 replies

    Active Contributor
    April 23, 2026

    Im not registered on network so cant call anyone from my new phone.

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 24, 2026

    Hi ​@Snowblind1 ,

     

    Thanks for your message, and I’m really sorry you’re stuck without access. It sounds like your eSIM has not fully activated yet, which is why you’re not receiving the setup SMS and your number isn’t showing on the device.

     

    Please try:

    • Go to Settings → Mobile/Cellular → Add eSIM and check if a profile is already available
    • Connect to WiFi, restart your phone, then try again
    • Turn Airplane Mode ON for 30 seconds, then OFF
    • Check your email for the eSIM QR code/instructions and try re-scanning it if available
    • If still no service: Settings → General → Reset → Reset Network Settings
     

    If this still doesn’t resolve the issue, we may need to reissue or manually activate your eSIM for you

    We’re really sorry again for the inconvenience and will help get this sorted as quickly as possible.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 24, 2026

    Hi ​@Snowblind1.

     

    That definitely sounds frustrating.  I’m sorry you are experiencing this.

     

    If you’ve ordered an eSIM, the details are usually sent via email rather than text. Could you please check your inbox for the eSIM email, including your junk/spam folders, as it can sometimes land there?

     

    If you’re still unable to locate it, please let us know and we can guide you on the next steps to get you up and running as quickly as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 28, 2026

    Thx. I found a phone number in emails but it doesn't work. I have no service on my phone. When I logged into id it said it sent me a code to my phone but it never arrived.

    Active Contributor
    April 28, 2026

    Went to settings but there is no mobile option. 

    Active Contributor
    April 28, 2026

    Ok I went via connections to add esim but it told me to scan a QR code sent to me from id, I didn't get a QR code.

    Active Contributor
    April 28, 2026

    Ah I found the QR code & now have a working phone number! I was sent five different emails, phone number in one email, QR code in another email, account details in another email etc which made it difficult. Now to send them my PAC code... fingers crossed.

     

     

    Thanks for your help.

    iD Mobile Employee
    April 29, 2026

    Hi ​@Snowblind1 

     

    Thank you for letting us know and we are sure that the number transfer will go smoothly. If you need any further assistance, please don't hesitate to reach out to us again.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.