Hi ​@Idonotknowwhattoputhere,

Sorry to hear that your upgrade has resulted in a new number being set up. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Tashnieka

The iD Mobile Support Team