Hi ​@tinks71 ,

Thank you for reaching out. I'm sorry to hear you're having trouble with your eSIM.

From what you've described, it sounds like the eSIM was deleted when the device was reset, and you're now unable to receive the verification code because the number is no longer active on your phone.

Unfortunately, if the security code is being sent to the eSIM that has been removed, you'll need to contact our support team so they can complete the necessary security checks and help arrange a replacement eSIM. As this is an account-specific issue, we're unable to assist further on this public platform.

Please contact our Live Chat team here:

https://www.idmobile.co.uk/live-chat

If possible, have your account details ready when you get in touch. An advisor will be able to review your account and discuss the available options for restoring your service.

Kind regards,

Zubair
iD Mobile Social Media Team