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Community Member
July 5, 2026

help with set up

  • July 5, 2026
  • 2 replies
  • 12 views

I need help please put me through to an agent. I have been given a new e-sim for my temporary phone as my original phone got stolen  

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 5, 2026

    You can’t do it this forum; use CHAT PAGE, type speak to a person😃

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@juliavernon123,

     

    We're sorry to hear your original phone was stolen.

     

    If you've been sent a new eSIM, you can activate it by following the steps provided in the email you received. The instructions are also below:

    • Open the email containing your eSIM QR code on another device, or print it if needed.
    • On your new phone, go to Settings > Mobile Data/Cellular > Add eSIM (wording may vary depending on your device).
    • Choose Use QR Code and scan the QR code from the email.
    • Follow the on-screen prompts to complete the installation.
    • Once installed, restart your phone if prompted.

     

    If you've followed these steps and the eSIM still isn't working, or you need a replacement eSIM, you'll need to contact our Customer Service team via Live Chat, as this isn't something we're able to assist with from our end.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.