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Question

hi

  • December 13, 2025
  • 1 reply
  • 10 views
L
Community Member

Hi

I upgraded new phone...but one week gone and I still did not receive my new phone

 

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • December 15, 2025

    Hi ​@Lucie sivakova,

    I am so sorry for that. Is the phone an iPhone 17 by any chance? If yes, we are currently on a backlog with the stock, but communication should be sent via email. I have just sent you a private message. Please reply with the order number. I've just sent you a private message to help get this sorted.
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.

    Thanks,

    Isa🎀

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