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Community Member
March 6, 2026

hi didn't receive my sim card

  • March 6, 2026
  • 2 replies
  • 20 views

Dear sir madam 

I didn't receive my sim card ihave one week still didn't come 

Million thanks 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    March 7, 2026

    Hi ​@Capitan137 

    You can either visit your local Currys store who can help you with a replacement SIM

    Or

    You can contact the Live Chat as they can help you with regards to this:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good luck x

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    iD Mobile Employee
    March 8, 2026

    Hi ​@Capitan137 ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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