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New Contributor
September 22, 2026

hi. i am going to be buying a new hand set. how do I chamge my sim card over

  • September 22, 2026
  • 3 replies
  • 15 views

am going to be buying a new hand set. how do I chamge my sim card over 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@William moore,

     

    If your current iD Mobile SIM is a physical SIM and your new handset uses the same SIM size, you can simply:

    1. Switch off your old phone.
    2. Remove the SIM card from your old handset.
    3. Insert it into your new handset.
    4. Switch the new phone on and allow it a few minutes to connect to the network.

     

    Your existing number and plan will remain on the SIM.

     

    If you’re currently using an eSIM, you won’t be able to simply transfer the existing eSIM to the new handset. You’ll need to request a replacement eSIM through the iD Mobile app.

     

    If you have any trouble requesting or activating the replacement eSIM, please contact our Live Chat team for assistance: https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 24, 2026

    Hi. Thank you. Assuming my number will stay the same?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2026

    Hi ​@William moore,

     

    Yes, your mobile number will stay the same when using a replacement SIM for your existing iD Mobile plan.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.