hi its zeno i want to add my esim to different phone as i have deleted the sim forom previous phone doesnt lt me to donit please help me

Hi ​@Traki,

Thank you for your message.

We are really sorry for the inconvenience caused, and I understand how frustrating this must be.

Please note that we’re unable to transfer an existing eSIM to another. In this case, you will need to generate a new eSIM.

You can do this easily through the iD Mobile app by following these steps:

Log in to the iD Mobile App or My Account online
Tap on the “Plan” section
Scroll down and select “SIM & Phone Management”
Choose “Request a replacement SIM or eSIM”
Select “Get a replacement eSIM”
Confirm your email address
Select “Yes, I want a new eSIM” to complete the request

Thanks.

Why are you not understanding what i am saying

it doesnt work as i have not got my old phone and i cant confirmation code to validate the esim