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New Contributor
May 5, 2026

hi its zeno i want to add my esim to different phone as i have deleted the sim forom previous phone doesnt lt me to donit please help me

  • May 5, 2026
  • 3 replies
  • 28 views

hi its zeno i want to add my esim to different phone as i have deleted the sim forom previous phone doesnt lt me to donit please help me 

    3 replies

    iD Mobile Employee
    May 5, 2026

    Hi ​@Traki,

     

    Thank you for your message.

     

    We are really sorry for the inconvenience caused, and I understand how frustrating this must be.

    Please note that we’re unable to transfer an existing eSIM to another. In this case, you will need to generate a new eSIM.

    You can do this easily through the iD Mobile app by following these steps:

    Log in to the iD Mobile App or My Account online
    Tap on the “Plan” section
    Scroll down and select “SIM & Phone Management”
    Choose “Request a replacement SIM or eSIM”
    Select “Get a replacement eSIM”
    Confirm your email address
    Select “Yes, I want a new eSIM” to complete the request

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    TrakiAuthor
    New Contributor
    May 5, 2026

    Why are you not understanding what i am saying

    it doesnt work as i have not got my old phone and i cant confirmation code to validate the esim

    iD Mobile Employee
    May 6, 2026

    Hi ​@Traki.

     

    Thanks for your post. I’m sorry for the frustration and for any misunderstanding.

     

    To help resolve this, please contact us directly via Live Chat so we can assist you properly and get this sorted for you.

     

    In this situation, we can generate a new eSIM for you. However, as you’re unable to receive the verification code, we’ll need to complete an identity check. This will require you to upload a clear photo of yourself holding a valid form of ID (passport or driving licence).

    You can reach us here: https://www.idmobile.co.uk/live-chat.

     

    Once we have this completed, we’ll be able to get your eSIM set up for you.

     

    Thanks,

    Marquerita

    The iD  Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.