hotspot don't work

3 replies
146 views

My mobile hotspot don't work it's working yesterday today don't work I have 194gb data. I switch off and on my mobile phone. Please help me. thanks

Decembersangel72Answer

Gold Contributor

Hi @grover

What phone make/model do you have?

Some things to try:-

Go to your settings click on apps that you've installed, hit on Mobile data, and shut off it's ability to run in the background.

Go to your phone settings, then select wireless and networks. In that area, select MORE. Choose tethering and mobile hotspot. Look for the “timeout” option and disable it.
Hot spot uses lot of battery and most of the UI of smartphones are designed to turn it off after some time in order to save battery. Android cellphone hot-spots deactivate themselves when there is nothing logged on. That is a “feature” to preserve battery life. Go to > Setting > Battery > Power > Click on Setting icon (On right top) > Turn off mobile data when device is locked = Never

Try turning off your WiFi.

Make sure the software is up to date.

I hope that something here helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Decembersangel72Answer

Gold Contributor

Hi @grover

What phone make/model do you have?

Some things to try:-

Go to your settings click on apps that you've installed, hit on Mobile data, and shut off it's ability to run in the background.

Go to your phone settings, then select wireless and networks. In that area, select MORE. Choose tethering and mobile hotspot. Look for the “timeout” option and disable it.
Hot spot uses lot of battery and most of the UI of smartphones are designed to turn it off after some time in order to save battery. Android cellphone hot-spots deactivate themselves when there is nothing logged on. That is a “feature” to preserve battery life. Go to > Setting > Battery > Power > Click on Setting icon (On right top) > Turn off mobile data when device is locked = Never

Try turning off your WiFi.

Make sure the software is up to date.

I hope that something here helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kwanele Z

iD Mobile Employee

Hi @grover ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chaines

New Contributor

Suddenly this morning I no longer am able to access the internet via hotspot. This has worked for 2vyears and this morning not. This means I cannot work from home.

How can I reinstate this vital function please?