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New Contributor
April 21, 2026
Question

How can I move off an esim back to a Physical Sim on a Samson Galaxy phone

  • April 21, 2026
  • 3 replies
  • 45 views

I have a Samson Galaxy phone and are operating on an Esim, I have a physical sim in the phone, I would like to know how to move back to the physical sim. Please can you guide me on how to do this?

 

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@Stretchjojo

     

    Thank you for getting in touch. 

     

    Simply go to the Carphone Warehouse section in any of your nearest Currys store and request for your replacement sim card. Kindly note that you need to take your proof of ID with you and that the sim card is free.

     

    Once you have collected the new sim you can either come back through the live chat and we'll assist you with activating the sim card for you or you can activate the sim card online by following this link: https://www.idmobile.co.uk/help-and-advice/your-sim-card

     

    If you prefer the SIM to be sent out to you, we’ll be happy to do so. 

     

    -Anneline

     

     

    New Contributor
    April 21, 2026

    Thanks Anneline M,

    Please could you send me a replacement physical sim if the existing one cannot be re-activated, and then the support to change.

    What do you need me to do via my account?

     

     

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@Stretchjojo

     

    Thank you for getting back to us. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline