How can I request and get an eSIM replacement QR code?⁠

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Hi! Could you please help me? I need to get a QR code, but I don't know who to ask or how to do it. Could you please guide me on who to contact and how to get it?Thank you so much!

eSIM

Menasia.E

iD Mobile Employee

Hi there,

I'm sorry you're having trouble getting your eSIM QR code.

You can request a replacement eSIM and receive a new QR code through the iD Mobile app or your online account by following these steps:

Open the iD Mobile App and sign in.
Go to the Plan tab (or select your mobile number and navigate to Account > SIM & Device).
Select SIM & Phone Management.
Tap Request a replacement SIM or eSIM.
Choose Get a replacement eSIM.
Confirm your billing email address and select Yes, I want a new eSIM.
We'll then send a new eSIM QR code to your registered email address.
Connect your device to Wi-Fi, open your phone's mobile network settings, and scan the QR code to install the eSIM. Please allow up to 1 hour for activation to complete.

If you're unable to access the app or online account, please let us know, and we'll be happy to advise on the next available options.

Kind regards,

MenasiaE
iD Mobile Team