How can i request eSim again?

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I have downloaded the eSIM for my wife’s new contract.
but then I have to reset my iPhone to get old iPhones data.

after the new setup I was trying to scan the eSIM QR code but this doesn’t work anymore.

How can I get a new eSIM QR code?
can’t even reach customer care.

Kwanele Z

iD Mobile Employee

Hi @Mohi Uddin,

Thank you for your message.

I am sorry to hear that you're having trouble activating your wife's eSIM after resetting the iPhone. I understand how frustrating this must be, especially when you're unable to reach customer services.

You can request a new eSIM QR code through the iD Mobile app by following these steps:

Open the iD Mobile app and sign in to your account.
Tap Plan from the main menu.
Scroll down and select Your SIM/eSIM (or SIM & Phone Management).
Tap Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm the email address on the account, and proceed with the request.
Follow the on-screen instructions to complete the process.

Once the request has been submitted, a new eSIM QR code will be sent to the registered email address. Please ensure the device is connected to Wi-Fi, then go to your iPhone's Mobile Data/Cellular Settings and scan the QR code to download and activate the eSIM.

If you experience any issues during this process, please let us know and we'll be happy to assist further. Thank you for your patience and understanding.

Thanks,

Kwanele Z

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