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July 28, 2026
Question

how can i retrieve code when i dont have access to my phone

  • July 28, 2026
  • 1 reply
  • 9 views

I never registered my phone on the app and I need a replacement eSIM but when trying to order one it’s saying I need to retrieve a code on my phone but I do not have access to my phone 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2026

    Hi ​@Penny2086,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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