how can i retrieve code when i dont have access to my phone

1 reply
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I never registered my phone on the app and I need a replacement eSIM but when trying to order one it’s saying I need to retrieve a code on my phone but I do not have access to my phone

Gemma M

iD Mobile Employee

Hi @Penny2086,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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