how can iknow that the replacement sim has been activated

Forum|Forum|20 days ago
September 4, 2026
1 reply
8 views

My phone was stolen and I got a physical replacement sim from curry’s. I activated it but haven’t got any email saying that it’s ok

Best answer by Owethu M

Hi @Mariabp,

Thank you for reaching out, and I'm sorry to hear that you haven't received confirmation after activating your replacement SIM. I understand how frustrating this must be, especially after your phone was stolen.

Please contact us via Live Chat so our team can complete the necessary security checks, check the activation status of your replacement SIM and confirm whether everything has been processed correctly.

We apologise for the inconvenience and appreciate your patience while we help get your service fully restored.

Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Mariabp,

Thank you for reaching out, and I'm sorry to hear that you haven't received confirmation after activating your replacement SIM. I understand how frustrating this must be, especially after your phone was stolen.

Please contact us via Live Chat so our team can complete the necessary security checks, check the activation status of your replacement SIM and confirm whether everything has been processed correctly.

We apologise for the inconvenience and appreciate your patience while we help get your service fully restored.

Owethu