Solved
how can iknow that the replacement sim has been activated
My phone was stolen and I got a physical replacement sim from curry’s. I activated it but haven’t got any email saying that it’s ok
Owethu MAnswer
iD Mobile Employee
September 9, 2026
Hi
Thank you for reaching out, and I'm sorry to hear that you haven't received confirmation after activating your replacement SIM. I understand how frustrating this must be, especially after your phone was stolen.
Please contact us via Live Chat so our team can complete the necessary security checks, check the activation status of your replacement SIM and confirm whether everything has been processed correctly.
We apologise for the inconvenience and appreciate your patience while we help get your service fully restored.
Owethu
