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Question

How do i get a new Esim qr code when first attempted install has failed?

  • May 18, 2026
  • 3 replies
  • 60 views

Yesterday i bought a second plan as an esim.

After I scanned the QR code, the phone very briefly flashed an Error message. Something like “Esim not installed”. (i am not sure of exact wording). E sim is not on phone.

If i try the qr code again: I am informed that it has already been used.

if i type the manual code: I am informed that it has already been used.

If try to get a new esim QR code via the web/app i need to link my new plan.

to link plan i need to give number. this number is then sent confirmation code via sms.

I cannot confirm because i do not have esim installed!

How do i get a new Esim qr code when first attempted install has failed?  

3 replies

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  • iD Mobile Employee
  • May 18, 2026

Hi ​@JustBob 

 

Thank you for getting in touch, and I’m sorry to hear that you’ve had trouble installing your eSIM.

 

Kindly send us a private message via our socials for an eSim replacement (Facebook or Instagram or via our live chat at https://www.idmobile.co.uk/live-chat

 

Thank you,

 

Zandile m

The iD  Mobile Team 


  • New Contributor
  • July 29, 2026

Please can send me a new E-SIM QR code?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2026

Hi ​@Geraint Jones,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  

 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team