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Community Member
May 18, 2026
Question

How do i get a new Esim qr code when first attempted install has failed?

  • May 18, 2026
  • 3 replies
  • 70 views

Yesterday i bought a second plan as an esim.

After I scanned the QR code, the phone very briefly flashed an Error message. Something like “Esim not installed”. (i am not sure of exact wording). E sim is not on phone.

If i try the qr code again: I am informed that it has already been used.

if i type the manual code: I am informed that it has already been used.

If try to get a new esim QR code via the web/app i need to link my new plan.

to link plan i need to give number. this number is then sent confirmation code via sms.

I cannot confirm because i do not have esim installed!

How do i get a new Esim qr code when first attempted install has failed?  

    3 replies

    iD Mobile Employee
    May 18, 2026

    Hi ​@JustBob 

     

    Thank you for getting in touch, and I’m sorry to hear that you’ve had trouble installing your eSIM.

     

    Kindly send us a private message via our socials for an eSim replacement (Facebook or Instagram or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD  Mobile Team 

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    New Contributor
    July 29, 2026

    Please can send me a new E-SIM QR code?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 31, 2026

    Hi ​@Geraint Jones,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  

     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.