How do i get a new Esim qr code when first attempted install has failed?

3 replies
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Yesterday i bought a second plan as an esim.

After I scanned the QR code, the phone very briefly flashed an Error message. Something like “Esim not installed”. (i am not sure of exact wording). E sim is not on phone.

If i try the qr code again: I am informed that it has already been used.

if i type the manual code: I am informed that it has already been used.

If try to get a new esim QR code via the web/app i need to link my new plan.

to link plan i need to give number. this number is then sent confirmation code via sms.

I cannot confirm because i do not have esim installed!

How do i get a new Esim qr code when first attempted install has failed?

Zandile M

iD Mobile Employee

Hi @JustBob

Thank you for getting in touch, and I’m sorry to hear that you’ve had trouble installing your eSIM.

Kindly send us a private message via our socials for an eSim replacement (Facebook or Instagram or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team

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G

Geraint Jones

New Contributor

Please can send me a new E-SIM QR code?

Gemma M

iD Mobile Employee

Hi @Geraint Jones,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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