How do i get an e-sim when my phone is broken ? | iD Mobile Community
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How do i get an e-sim when my phone is broken ?

  • October 18, 2025
  • 2 replies
  • 27 views

Hi, I have smashed my phone before setting up an account so when I try to register, the SMS is sent to my broken phone which I cannot access. I therefore cannot request a new e-sim. Any assistance would be appreciated as I am phone-less. 
thanks 

 

 

Best answer by WelshPaul

Speak to live chat:

https://idmobile.co.uk/live-chat

 

(tell the bot you want to speak to a person)

2 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • Answer
  • October 18, 2025

Speak to live chat:

https://idmobile.co.uk/live-chat

 

(tell the bot you want to speak to a person)


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  • iD Mobile Employee
  • October 18, 2025

Hi ​@Topman 

I do apologize for any inconvenience caused to you with regards to your handset and your trouble getting a replacement esim.

Please contact us on the following platforms to access the account and look into this in detail:

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,

Hosai