Hi, I have smashed my phone before setting up an account so when I try to register, the SMS is sent to my broken phone which I cannot access. I therefore cannot request a new e-sim. Any assistance would be appreciated as I am phone-less. thanks

Speak to live chat:https://idmobile.co.uk/live-chat(tell the bot you want to speak to a person)

Hi @TopmanI do apologize for any inconvenience caused to you with regards to your handset and your trouble getting a replacement esim.Please contact us on the following platforms to access the account and look into this in detail:If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.Regards,Hosai

How do i get an e-sim when my phone is broken ?

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

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The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

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