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How do i get an e-sim when my phone is broken ?

Forum|Forum|3 months ago
October 18, 2025
2 replies
64 views

Topman
Community Member

Hi, I have smashed my phone before setting up an account so when I try to register, the SMS is sent to my broken phone which I cannot access. I therefore cannot request a new e-sim. Any assistance would be appreciated as I am phone-less.
thanks

Best answer by WelshPaul

Speak to live chat:

https://idmobile.co.uk/live-chat

(tell the bot you want to speak to a person)

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|3 months ago
October 18, 2025

Speak to live chat:

https://idmobile.co.uk/live-chat

(tell the bot you want to speak to a person)

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+3

Hosai W
iD Mobile Employee
Forum|Forum|3 months ago
October 18, 2025

Hi @Topman

I do apologize for any inconvenience caused to you with regards to your handset and your trouble getting a replacement esim.

Please contact us on the following platforms to access the account and look into this in detail:

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.