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Active Contributor
Cfitch
Active Contributor
June 20, 2026
Question

how do i provide PAC after plan selected?

I want to provide my pac number  but iwhen I select ‘switch’ in my account, it says  a switch is already pending with no option to provide the paci.. I have not provided the pac code yet & want to keep my number 

3 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 21, 2026

Hi ​@Cfitch,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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Active Contributor
CfitchAuthor
Active Contributor
June 24, 2026

​@Hosai W this still is t sorted. I have replied to messages & no one seems to understand the problem I am raising 

iD Mobile Employee
Zandile M
iD Mobile Employee
June 25, 2026

​@Cfitch 

 

Thank you for getting in touch with us.

Kindly note that one of my colleagues has already explained this matter via private message.

Please check your private messages and respond there if you have any further questions or require additional assistance.

 

We look forward to hearing from you.

 

Thank you,

 

Zandile m

The iD Mobile Team 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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