Community Member

Question

How do i swap a current physical sim to an esim?

1 reply
62 views

I find the info navigation confusing and cannot find where to actually do this.

esim

iD Mobile Employee

Hi @DougKnapman92,

We’re sorry to hear that you’re experiencing an issue requesting an eSIM.

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,

Anneline