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Question

How do i swap a current physical sim to an esim?

  • July 18, 2026
  • 1 reply
  • 11 views

I find the info navigation confusing and cannot find where to actually do this.

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • July 18, 2026

Hi ​@DougKnapman92

 

We’re sorry to hear that you’re experiencing an issue requesting an eSIM.

 

To get a replacement eSIM, follow these steps:

  1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
  2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
  3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

 

Thanks, 

 

Anneline