Ps., I’m also in Indonesia, and I do not have my phone as it was stolen. I’ve also emailed your documents@idmobile.co.uk team requesting information last week, and nobody has replied. My phone insurance company require documents proving my IMEI number is attached to my mobile number and belongs to me, and that I have been using it.

Hi ​@Reesespieces ,

Hi there, I’m really sorry to hear about your phone being stolen, especially while you’re abroad. I completely understand how stressful this must be.

As you’re looking to update or confirm the IMEI linked to your number for insurance purposes, this will need to be handled by a specialist team with access to your account and documents.

As you’ve already contacted documents@idmobile.co.uk, DM us on here personally and we can have this looked into. 

In the meantime, if you have any of the following, it may also help your case with both iD Mobile and your insurance company:
• A copy of your original proof of purchase
• The box or receipt (if available) showing the IMEI
• Your contract or recent bill showing your mobile number

Once support confirms the IMEI linked to your number, they can provide the written confirmation your insurer is requesting.

Lamiya

I have the purchase receipt. The insurers also want proof that the phone has been in use and in my number that is linked to the IMEI number from my mobile service provider, which is ID Mobile. Can you please escalate this? I am only reachable via WhatsApp. I am not able to use the Chat bot or chat to us feature as it’s blocked over here, and my VPN doesn’t allow me to use that feature either.