how do i upgrade to sim only as i like to keep my old phone

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Ive finished my contract but would like to stay on I.D mobile but I dont need a new phone. I only want to have a sim only contract but struggling to find how to do so

Any help would be amazing

Thank you 😊

Gemma M

iD Mobile Employee

Hi @Capewell

You are able to upgrade either by getting in touch with our sales team, this can be done via Live Chat (https://www.idmobile.co.uk/live-chat) or you can call them on 0800 049 0250. Alternatively, you can do it on through iD Mobile app or online account by following the below steps:

1. From dashboard, scroll down and tap on "view all upgrade deals".
2. On the next page, select the box "SIM only deals".
3. Scroll down and tap on "choose this plan" next to the plan you wish to proceed with.
4. On the next page, tap on "continue" and follow the steps to complete the order. A card verification will be required. After completing this step, tap on "place order".
5. You will receive an order reference number at the end.

Regards,

Gemma M

The iD Mobile Social Media Team

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