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Community Member
Bealesy79
Community Member
April 30, 2026
Question

how do you escalate a service complaint

I have experienced the worst customer service and care. This has been going on 6 days. The chat breaks down, agents end chat without resolving and I still can't make or receive calls or texts.  want this reolved

 

 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 1, 2026

    Hi ​@Bealesy79,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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