How I fixed problem with imessage and facetime activation after number transfer | iD Mobile Community
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How I fixed problem with imessage and facetime activation after number transfer

  • December 6, 2025
  • 1 reply
  • 35 views

After joining ID when i inserted  the sim I was faced with the message that my number cannot be used by facetime and imessage. I then tried an esim and this was the same. I contacted Apple support who were very helpful. They confirmed my number was not blocked at their end (which can happen if you number has been reported for spamming. They then went through everything with me. (Most of this was the solutions already posted on this forum which I had already tried to no avail). I was then told to switch imessage and facetime off in settings and leave off for a minimum of 24 hours. On switching back on both imessage and facetime 24 and a half hours later my number was instantly recognised and imessage and facetime worked perfectly. (You can use your phone in the 24 hours just without facetime and imessage).

Hope this helps anyone having the same problem I had.

1 reply

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  • iD Mobile Employee
  • December 8, 2025

Hi ​@revller ,

 

Thanks so much for sharing your experience, this is really helpful for anyone else facing the same issue with iMessage and FaceTime after joining iD Mobile.

It’s great to hear that switching both off for at least 24 hours resolved the problem. Your step-by-step explanation will definitely help other customers who run into the same issue.

We really appreciate you taking the time to share this solution with the community.

 

Lamiya