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Community Member
September 25, 2026
Question

How to activate

  • September 25, 2026
  • 1 reply
  • 5 views

After upgrade from old esim phone to new esim,  how do I activate? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2026

    Hi ​@Jdcg,

     

    If you’ve upgraded from one eSIM phone to another and need help activating your eSIM on the new handset, please contact our Live Chat team.

     

    They’ll be able to complete the necessary security checks and assist you with getting the replacement eSIM activated on your new phone.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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