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Active Contributor
April 10, 2025
Question

How to add my pac code to a sim I have just purchased

  • April 10, 2025
  • 15 replies
  • 3533 views

Hi everyone, I have just bought a sim and didn't add my pac code. How do I add it now please before the sim arrives so I can keep my number?

    15 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2025

    Hi ​@Steve De Pace 

     

    I believe we’ve been in contact on social media about this and in PMs, we’ll continue there.

     

    Tom

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    New Contributor
    October 24, 2025

    Well I can only agree it's impossible to add a PAC code the online form just says error and the live chat words fail me how to explain how In adapted that system is 

    iD Mobile Employee
    October 24, 2025

    Hi, ​@Dullo 

    I’m really sorry to hear you’ve had trouble adding PAC code and that the online form is showing an error. I completely understand how frustrating that must be.

    So we can help resolve this for you, please contact us via private message on our social media channels (Facebook or Instagram), or reach out through Live Chat. Our team will be able to manually assist with transferring your number and ensure its completed correctly.

     

    Thanks,

    Zandile 

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    New Contributor
    October 24, 2025

    I have tried your live chat and it is just asks the same questions which is automated 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@Dullo ,

     

    Thank you for getting in touch. I’m really sorry to hear that you’ve had difficulty.  I completely understand how frustrating this must be.

     

    We’d really like to help get this sorted for you. If Live Chat hasn’t worked, please try sending us a private message on Facebook or Instagram, our team monitors these channels closely and can manually assist with transferring your number and resolving any issues.
    Alternatively, you can email us directly at socialqueries@idmobile.co.uk with the full details of your query, including your account information and the PAC code you’re trying to use. We’ll make sure it gets looked into properly.
    Thanks again for your patience, we’re here to help and want to get this resolved for you as soon as possible.


    Warm regards,


    Lamiya
    iD Mobile Social Media Team

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