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Active Contributor
April 26, 2026
Question

how to get my phone unblacklisted?

  • April 26, 2026
  • 11 replies
  • 66 views

I’ve just upgraded my phone and during delivery DPD lost it for several days before delivering it on Thursday. During that time it was blacklisted. I’ve now got the phone and contacted help twice, both times I’ve been told my phone has been unblocked and will be activated within an hour and it’s still not working. How do I get it unblocked?

    11 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@Jms71,

     

    Thanks for sharing and I am so sorry for the time it took to get this resolved.

     

    If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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