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New Contributor
Jul 29, 2026 6:58 AM UTC
Question

How to get proof of purchase to claim free gift?

Like a numpty, I deleted my email with my invoice numbers and such. Is there any other way to provide a proof of purchase to claim my freebie?

    3 replies

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Jul 29, 2026 12:41 PM UTC

    Hi ​@Matty47 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matty47Author
    New Contributor
    Jul 29, 2026 1:01 PM UTC

    Hi ​@Matty47 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    I don't have any private messages

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Jul 31, 2026 11:22 AM UTC

    Hi ​@Matty47,

     

    I am so sorry about that, I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.