Community Member

Question

how to swtich phone numbers?

Forum|Forum|4 months ago
April 29, 2026
1 reply
14 views

Hi, I have started a SIM only plan. I have not yet received the SIM card however, there was nothing at the checkout to organise a switch of my current number to the new ID mobile SIM. I have looked up how to switch, however, am unable to log in to the app as it asks for an ID mobil and so cannot switch via this. Is there another way or do I wait to receive me SIM?

iD Mobile Employee

Hi @esymes,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

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