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New Contributor
February 9, 2025

How to take phone off blacklist

  • February 9, 2025
  • 6 replies
  • 861 views

I lost my phone but managed to retrieve it after someone found it. ID blocked my sim and blacklisted the handset when I reported it lost. I’ve had three live chats with customer support where they assure me the handset is off the blacklist and to restart my phone in an hour. It is still blacklisted more than 48 hours after requesting to unblock it. How do I get this dealt with?

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    6 replies

    iD Mobile Employee
    February 11, 2025

    Hello ​@HarrietH 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are still unable to use the handset. 

    A request to lift the blacklist would usually got through out tech support team which can take 3-5 working days. 

    With this being the case, have you had any updates since you last posted to us? 

     

    Thanks, 

     

    Nat 

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    HarrietHAuthor
    New Contributor
    February 11, 2025

    Hi Natalie, that’s useful information as every interaction I have had with the live chat and also with the complaints chat has stated that the handset would be ready to use in one hour! It now seems that some of the agents might have been unblocking the wrong imei. As of right now, when I use a free online imei check, the handset still appears blacklisted. When I am at home on wifi my phone shows connected to “iD Wifi Call” and I receive txts and calls. When I am off wifi the phone shows “No signal”.

    Hatty

    iD Mobile Employee
    February 15, 2025

    Hi ​@HarrietH 

     

    Thank you for your reply. 

     

    We would be happy to look in to this further for you. 

    I will pop you over a private message to take some further details now. 

     

    Thanks, 

     

    Nat 

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    New Contributor
    September 7, 2025

    Un blacklist my phone

     

    Geluk
    Silver Contributor
    Silver Contributor
    September 7, 2025

    Un blacklist my phone

     

    Start your own thread, don’t piggy back on others posts.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Davidwilson06, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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