Skip to main content

How to Unlock my old phone

  • April 28, 2026
  • 4 replies
  • 7 views

MyUsername
New Contributor

Hello I need help doing this as well , as i have got a new phone I need to unlock my old phone to sell Can you help please? Thank you

4 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • April 28, 2026

@MyUsername  Hello when you say unlock are you referring to the phone lock which you would.of set-up at some point or the phone's network lock to use any network sim card?

 

 

Joe 


MyUsername
New Contributor
  • Author
  • New Contributor
  • April 28, 2026

Joe , I got a new phone from Apple and moved my contract to that so the old apple phone i am planning to sell needs unlocking 


Gemma M
iD Mobile Employee
Forum|alt.badge.img+8
  • iD Mobile Employee
  • April 28, 2026

Hi ​@MyUsername,

 

Thanks for getting in touch!

 

Kindly note that we don’t network lock any of our devices at iD Mobile, so your old phone is already unlocked and can be used on any network. That means you’re all set to go ahead and sell it without needing to request an unlock.

 

If there’s anything else you’re unsure about before selling your phone, feel free to ask.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


MyUsername
New Contributor
  • Author
  • New Contributor
  • April 28, 2026

HI Gemma, Thanks for getting back to me . How do I know my old phone is unlocked - is there a way to check? Also, How to wipe the phone back to factory settings please before i sell it ? Thanks