Hi ​@SamJaques 

You may need to activate your new SIM:-
https://www.idmobile.co.uk/help-and-advice/your-sim-card

Where did you get the SIM from?
If you purchased the SIM from a shop then the number will be on the packaging it came with.

If you requested and received the SIM from iD Mobile and are switching networks via a PAC code, then you need to wait until your requested activation date and you have received the ‘Welcome to iD Mobile’ email that confirms your request for moving networks has been confirmed. If you have used a PAC code then your original number will be transferred over.

Have you tried turning your phone off and then on again? This will reset the settings associated with the new SIM.

If you are still having problems then your best option is to contact the Live Chat to discuss this:-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Hi ​@SamJaques ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele