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sswarriach
Nov 5, 2025 12:03 PM UTC
Solved

I am not receiving HMRC messages on my android phone by id mobile sim card. I restart my phone reshuffle sim cards but not successful.

I am not receiving HMRC messages on my android phone by id mobile sim card. I restart my phone reshuffle sim cards but not successful. 

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    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    Nov 5, 2025 4:32 PM UTC

    It’s likely because you shared your phone number with scammers who pretended to be from iD Mobile through private messages. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    4 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Nov 5, 2025 1:56 PM UTC

    Hi, ​@sswarriach ​

    Thank you for getting in touch with us, I am so sorry that you are not receiving HMRC massages. Please try the following steps : 

    1. Open your messaging app and tap the menu icon (three dots or your profile picture).
    2. Go to Settings.
    3. Find and tap Advanced (or similar).
    4. Tap on Phone number.
    5. Edit the number to the correct one and tap OK or Set.

    Thank you,

    Zandile

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    sswarriachAuthor
    Nov 5, 2025 4:01 PM UTC

    After raising my issue here I received 15 call from different nos asking details of id mobile login.  They asking bank details. They asking security codes. 

    How we get solutions for problems. They are sendingme email by using gmail domain

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    Nov 5, 2025 4:32 PM UTC

    It’s likely because you shared your phone number with scammers who pretended to be from iD Mobile through private messages. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Nov 5, 2025 5:03 PM UTC

     
    Hi ​@sswarriach  Thank you for getting in touch, and I’m really sorry to hear about these calls and emails. I completely understand how concerning this must be. 

    Please be assured that iD Mobile will never contact you to ask for your bank details, login information, or security codes. The calls and emails you’ve described sound like phishing or scam attempts. 

    Here’s what we recommend you do: 

    Do not share any personal or payment information with anyone claiming to be from iD Mobile unless you’re sure it’s an official channel. 

    Do not click any links or download attachments from suspicious emails — especially those from personal domains like Gmail. 

    If you believe you’ve shared any sensitive details, please contact your bank immediately and let them know. 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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