I am trying to activate a sim and the bot keeps telling me email doesnt exist.

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I lost my phone and have obtained a replacement sim from Currys, apparently i need to activate the sim and associate my number with the sim card. Every time i try to log on it tells me either the email address doesnt match or the phone number doesnt exist.

Can some one please tell me how to get out of the loop, can you please put e in contact with someone who can actually help

Gemma M

iD Mobile Employee

Hi @rocky123,

I'm sorry to hear you're having trouble activating your replacement SIM.

As you've lost your phone and are unable to log in to your account, you'll need to contact our Live Chat team. They'll be able to verify your account details, check why you're unable to access the account, and help activate the replacement SIM.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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