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Community Member
Thai Thanh
Community Member
September 28, 2026
Question

i can not download my esim. Can i oder physical sim?

I couldn’t download my eSIM. Can I order my physical sim? 

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 1, 2026

      Hi ​@Thai Thanh,

       

      I’m sorry to hear you’ve been unable to download your eSIM.

       

      Yes, you can switch back to a physical SIM. Please contact our Live Chat team, who can complete the necessary security checks and arrange a replacement physical SIM for your existing plan.

       

      https://www.idmobile.co.uk/live-chat

       

      Regards,


      Gemma M
      The iD Mobile Social Media Team

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