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New Contributor
May 28, 2026
Question

i can’t access all features on eBay or national lottery

  • May 28, 2026
  • 5 replies
  • 42 views

I can’t use eBay properly or the national lottery 

    5 replies

    iD Mobile Employee
    May 28, 2026

    Hi ​@Bob the dog 

     

    Could you please tell us what happens when you try to access eBay and the lottery services? We need a better understanding of the issue you are experiencing so we can assist you further.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 28, 2026

    I can access eBay but can’t buy or access all photos as for national lottery I can’t access at all

    iD Mobile Employee
    May 28, 2026

    Hi ​@Bob the dog 

     

    Could you please check whether the adult content filter is turned on or off in your iD Mobile app? If it is enabled, please turn it off and then try accessing the sites again.

    Using the iD Mobile app

    Open the iD Mobile app
    Go to the Plan section
    Tap “Manage your iD services”
    Find “Adult content filter”
    Switch the toggle to OFF
    Tap Save to confirm the changes

    Using the website (my.idmobile.co.uk)

    Log in at my.idmobile.co.uk
    Select Plan
    Scroll to “Manage your iD services”
    Find “Adult content filter”
    Toggle it to OFF
    Click Save

     

    Mchael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 28, 2026

    Hi at work at min will try when home 

    thanks

    New Contributor
    May 28, 2026

    Hi I’ve actually just tried unfortunately I can’t download the app as only on iPhone 7 ???