i can’t access all features on eBay or national lottery

5 replies
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I can’t use eBay properly or the national lottery

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Michael Z

iD Mobile Employee

Hi @Bob the dog

Could you please tell us what happens when you try to access eBay and the lottery services? We need a better understanding of the issue you are experiencing so we can assist you further.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Bob the dogAuthor

New Contributor

I can access eBay but can’t buy or access all photos as for national lottery I can’t access at all

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Michael Z

iD Mobile Employee

Hi @Bob the dog

Could you please check whether the adult content filter is turned on or off in your iD Mobile app? If it is enabled, please turn it off and then try accessing the sites again.

Using the iD Mobile app

Open the iD Mobile app
Go to the Plan section
Tap “Manage your iD services”
Find “Adult content filter”
Switch the toggle to OFF
Tap Save to confirm the changes

Using the website (my.idmobile.co.uk)

Log in at my.idmobile.co.uk
Select Plan
Scroll to “Manage your iD services”
Find “Adult content filter”
Toggle it to OFF
Click Save

Mchael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Bob the dogAuthor

New Contributor

Hi at work at min will try when home

thanks

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Bob the dogAuthor

New Contributor