Skip to main content
Community Member
raghav
Community Member
February 13, 2026
Question

I cant get access to Live Chatt!!

I get 4g but no signal to make calls, how is this possible?

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    February 13, 2026

    Try different browser/ turn off any pop up blocker operating.

    For network issues, put your POSTCODE in on their NETWORK COVERAGE page😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Lamiya C
      iD Mobile Employee
      Lamiya C
      iD Mobile Employee
      February 13, 2026

      Hi ​@raghav ,

       

      Thank you for your message. If you’re getting 4G but cannot make calls, this usually points to a network or handset issue. Here are a few things you can try:

       

      Ensure your phone isn’t in Airplane Mode and that VoLTE (Voice over LTE) is enabled if available.

      Restart your phone to refresh the network connection.

      Try removing and reinserting your SIM card.

      Check your postcode on our Network Coverage page to see if there are any known issues in your area.

      If you’re using a browser to access account services, try switching browsers or turning off any pop-up blockers.

       

      If the issue continues after these steps, please let us know
       

      Lamiya

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement