Community Member

i cant hear people on the other end of the phone and they cant hear me. it majes a rustling noise at both ends. when ive looked at my sum card it looks damaged. so are you able to send me a new sim card please?

1 reply
37 views

My SIM card appears to be damaged. I can’t hear people when they ring me, and they can’t hear me. The SIM card has a mark on it. Could I request a new physical SIM card please? My phone is an iPhone 11.

M

Marquerita T

iD Mobile Employee

Hi @Manchesterunited.

I am sorry to hear you’re having trouble with your SIM.

To get this sorted, please contact us directly via live chat here: https://www.idmobile.co.uk/live-chat and we can arrange a replacement SIM to be sent to your address, which usually arrives within 2 working days.

Alternatively, you can visit your nearest Currys store and pick up a replacement SIM there at no extra cost.

Once you’ve got the new SIM, you can activate it here: www.idmobile.co.uk/yoursim and everything should be back to normal.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.