Hi ​@userone, 

We're sorry to hear that you're unable to make or receive calls.

Please try the following troubleshooting steps:

1. Restart your handset

2. Refresh your connection

• Turn Airplane Mode ON for 60 seconds.
• Turn Airplane Mode OFF and allow the handset to reconnect to the network.

3. Check your signal

• Ensure you have network bars showing.
• If possible, test both indoors and outdoors, as coverage can vary by location.

4. Set your handset to 4G only
This can often improve call stability.

iPhone:

• Settings
• Mobile Service/Mobile Data
• Mobile Data Options
• Voice & Data
• Select 4G

Android:

• Settings
• Connections / Mobile Networks
• Network Mode
• Select 4G/LTE

5. Check that Call Barring is disabled

• Ensure there are no call restrictions enabled within your phone settings.

6. Remove and reinsert your SIM card

• Power off the handset.
• Remove the SIM card and reinsert it securely.
• Restart the device.

7. Check for software updates

• Install any available system updates for your handset.

8. Reset Network Settings

iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Android:

• Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth

9. Test the SIM in another handset if available

This can help determine whether the issue is handset-related or account-related.

If you're still unable to make or receive calls after completing these steps, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate further.

Owethu