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Community Member
June 2, 2026

i cant make or receive calls on my phone

  • June 2, 2026
  • 1 reply
  • 26 views

i can’t make or receive calls

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 3, 2026

    Hi ​@userone

     

    We're sorry to hear that you're unable to make or receive calls.

     

    Please try the following troubleshooting steps:

    1. Restart your handset

    2. Refresh your connection

    • Turn Airplane Mode ON for 60 seconds.
    • Turn Airplane Mode OFF and allow the handset to reconnect to the network.

    3. Check your signal

    • Ensure you have network bars showing.
    • If possible, test both indoors and outdoors, as coverage can vary by location.

    4. Set your handset to 4G only
    This can often improve call stability.

    iPhone:

    • Settings
    • Mobile Service/Mobile Data
    • Mobile Data Options
    • Voice & Data
    • Select 4G

    Android:

    • Settings
    • Connections / Mobile Networks
    • Network Mode
    • Select 4G/LTE

    5. Check that Call Barring is disabled

    • Ensure there are no call restrictions enabled within your phone settings.

    6. Remove and reinsert your SIM card

    • Power off the handset.
    • Remove the SIM card and reinsert it securely.
    • Restart the device.

    7. Check for software updates

    • Install any available system updates for your handset.

    8. Reset Network Settings

    iPhone:

    • Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

    Android:

    • Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth

    9. Test the SIM in another handset if available

    This can help determine whether the issue is handset-related or account-related.

     

    If you're still unable to make or receive calls after completing these steps, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate further.

    Owethu