Question

I.D Mobile and Mobilephones.com both fobbing me off

7 replies
80 views

I received my new phone started set up but have not received a QR code for my esim so my pho e is useless. Id mobike says thr fault is with Mobile.com and they say id mobile. Nobody wants to tske responsibilty and im being fobbed off by both companies. Phone remains without connectivity.

JoeKing

Silver Contributor

@Ericstanley66 Welcome log into your account via Web browser or IDMobile app. Once in there you can request for a Esim or Sim replacement.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

E

Ericstanley66Author

It will not accept my number. Ive spent all day on phone to both parties with no luck. ID mobile will not send me a code. Both blaming each other

JoeKing

Silver Contributor

@Ericstanley66 Hi I'm just thinking outside the box here. I take it you have your IDMobile number how about going into a Curry's store to get a physical sim card for now and get it all activated in-house. You'll need proof of ID and you going out your way to go to a store.

I'm going to try and escalate this matter for you to staff members.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

E

Ericstanley66Author

Done that also but no joy. My own SIM from a different phone works. But the sim from the store needs to be activated which failed also.