Skip to main content
November 17, 2025
Question

I.D Mobile and Mobilephones.com both fobbing me off

  • November 17, 2025
  • 7 replies
  • 80 views

I received my new phone started set up but have not received a QR code for my esim so my pho e is useless. Id mobike says thr fault is with Mobile.com and they say id mobile. Nobody wants to tske responsibilty and im being fobbed off by both companies. Phone remains without connectivity.

    7 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    November 18, 2025

    @Ericstanley66  Welcome log into your account via Web browser or IDMobile app. Once in there you can request for a Esim or Sim replacement.

     

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    November 18, 2025

    It will not accept my number. Ive spent all day on phone to both parties with no luck. ID mobile will not send me a code. Both blaming each other

    JoeKing
    Silver Contributor
    Silver Contributor
    November 18, 2025

    @Ericstanley66  Hi I'm just thinking outside the box here. I take it you have your IDMobile number how about going into a Curry's store to get a physical sim card for now and get it all activated in-house. You'll need proof of ID and you going out your way to go to a store.

    I'm going to try and escalate this matter for you to staff members. 

     

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    November 18, 2025

    Done that also but no joy. My own SIM from a different phone works. But the sim from the store needs to be activated which failed also. 

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    November 18, 2025

    Hey ​@Ericstanley66,

    I’m struggling to locate any recent purchases from yourself. I’m going to send you a Private Message to get some more information.

    Thanks!

    iD Community Manager
    November 18, 2025

    Useless company vwill not use them again. Unprofessional..rude..waste of time

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    November 19, 2025

    @Ericstanley66 -

    I’m sorry you feel that way, I was only trying to help!

    iD Community Manager