​@Ericstanley66  Welcome log into your account via Web browser or IDMobile app. Once in there you can request for a Esim or Sim replacement.

Joe 🙂

It will not accept my number. Ive spent all day on phone to both parties with no luck. ID mobile will not send me a code. Both blaming each other

​@Ericstanley66  Hi I'm just thinking outside the box here. I take it you have your IDMobile number how about going into a Curry's store to get a physical sim card for now and get it all activated in-house. You'll need proof of ID and you going out your way to go to a store.

I'm going to try and escalate this matter for you to staff members. 

Joe 🙂

Done that also but no joy. My own SIM from a different phone works. But the sim from the store needs to be activated which failed also. 

Hey ​@Ericstanley66,

I’m struggling to locate any recent purchases from yourself. I’m going to send you a Private Message to get some more information.

Thanks!

Useless company vwill not use them again. Unprofessional..rude..waste of time

​@Ericstanley66 -

I’m sorry you feel that way, I was only trying to help!